1. What types of fishing gear do you offer?
We offer a wide range of fishing gear including, reels, tackle boxes, lures, bait, fishing lines, and apparel. Whether you're into freshwater or saltwater fishing, we have equipment to suit all types of anglers.
2. Do you ship internationally?
Yes, we offer international shipping. Shipping costs and delivery times will vary based on your location. Please check our shipping policy for more details or contact our customer service team for specific inquiries.
3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number on our website or the carrier’s website to check the status of your delivery.
4. What is your return policy?
We accept returns within 30 days of purchase. Items must be in their original condition and packaging. Please visit our Returns & Exchanges page for detailed instructions and to initiate a return.
5. How do I know which fishing gear is right for me?
Our website provides detailed product descriptions and buying guides for each item. If you need personalized advice, our customer service team is available to help you select the best gear for your fishing needs.
6. Can I change or cancel my order after it has been placed?
Orders can be modified or canceled within 1 hour of placement. After this period, we may not be able to make changes. Please contact us as soon as possible if you need assistance with your order.
7. What payment methods do you accept?
We accept various payment methods including major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment options.
8. Do you offer any warranties on your products?
Yes, many of our products come with manufacturer warranties. The details of each warranty are provided on the product pages. If you have any questions or need assistance with a warranty claim, please contact our customer service team.
9. How can I contact customer service?
You can reach our customer service team via email at support@jtsoutdoors.ca or through our live chat feature on the website. We are available Monday through Friday, 9 AM to 5 PM (EST).
10. Are there any discounts or promotions available?
We frequently offer special promotions and discounts. Be sure to sign up for our newsletter and follow us on social media to stay updated on our latest offers and sales.
11. How do I create an account?
To create an account, click on the "Sign Up" or "Register" link at the top of our website. Follow the prompts to enter your information and create a secure account.
12. Can I use a promo code with my order?
Yes, promo codes can be applied at checkout. Enter your code in the designated field before completing your purchase. If you encounter any issues, please contact our customer service team for assistance.
13. What should I do if I receive a damaged or incorrect item?
If you receive a damaged or incorrect item, please contact us immediately with your order number and details of the issue. We will assist you with a replacement or refund as needed.
14. Do you offer gift cards?
Yes, we offer gift cards in various denominations. They can be purchased directly from our website and are a great way to share the joy of fishing with friends and family.
